Refund & Cancellation Policy

BrahmaGems.com offers a very transparent and easy 10 Days Return & Replacements policy only for loose gemstones.

Conditions to be eligible for the Returns & Replacement Policy:

1. Return or replacements for items (Loose Gemstones) are subjected to inspection and checking by the BrahmaGems.com team.

2. Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy.

3. Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.

Return or Replacement Policy on Loose Gemstones:

For loose gemstones, with invoice value, upto Rs 49,999 (approx $769): You can return the gemstone with 100% MONEY BACK within the 10-days period by meeting the conditions above.

For loose gemstones, with invoice value Rs 50,000 (approx $770)and above: You can get replacement or 100% STORE CREDIT within 10-days period by meeting the conditions above.

Return or Replacement Policy on Gemstone Jewelry and Loose Gemstones Customized Into Jewelry

Any custom jewelry created for you (rings, pendants, bracelets, etc.) cannot be returned or replaced for Money as we don’t sale again the used gemstone.

Important Notes:

Shipping Charges are not refundable.

Return Shipment is at customer's cost.

Additionally, any additional lab certificate that may have been ordered apart from the free along with the ge mstone, shall not be refunded in the return payment.

Returns of amount will take 7-10 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account.

Frequently Asked Questions: Returns & Replacement Policy.

Q. When does the 10-Day Return Period Start?

The 10-Days period starts from the day that you receive your product, as shown by our courier records.

I bought 2 loose gemstones; I like one of them - can I return the other?

Yes, under our no-questions asked return policy on gemstones with 100% money back, you can indeed return the other gemstone within the 10-days period.

Q. I have lost the lab certificate and original packaging of the product. Can I still return the loose gemstone?

We usually require full original product certificate, invoices, documentations, lab certificates, packaging, documentation, discount coupons, etc. that may have accompanied the loose gemstone. In the absence, of any of these items you need to return that loose gemstone within 10-days period.

Q. Can I return a gemstone that I purchased and got studded in a ring?

No applicable. Our Returns policy clearly states that any custom jewelry along with gemstone cannot be returned.

Q. I am returning a loose gemstone. How should I send it?

In case you are returning a gemstone, please take the following steps:

You need to return the loose gemstone within 10-days of its purchase.

Contact Customer Support and get a Return Authorization.

Ensure that you keep all original objects that accompanied the gemstone like Original Product Certifica te and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc..

Pack the items carefully and send only through a reputed courier with insurance for the package. Take the courier tracking information and share with us. You can find our address by clicking here Contact Us.

We recommend that you send the product back through 'DTDC Plus' service from your nearest DTDC branch. This service assures Next Business Day (NBD) delivery on priority in all metros and major cities and minimizes any risk involved relating to delays, misplace or theft.

You may also have to ascertain which couriers accept jewelry. At times, customers have managed to circumvent this rule (at their own risk) by simply mentioning the product as "Artificial Jewellery" or "Astrological Product"

IMPORTANT:- Do not write the name BrahmaGems.com or any gemstones, jewelry related words on the outside of the package, as it may attract undue attention and theft of the package.

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